Terms of Use

Welcome to Lozeye

These Terms of Use (the "Terms") are a binding agreement between you and the operator of the Lozeye app ("Lozeye," "we," "us," or "our"). By creating an account or using Lozeye, you agree to these Terms, the Privacy Policy, the Prohibited tasks list and, if you act as a Spotter, the Spotter Agreement. If you do not agree, do not use Lozeye.

IMPORTANT: Section 20 requires most disputes to be resolved by individual binding arbitration, waives class actions and jury trials, and explains how to opt out within 30 days.

1. What Lozeye is

Lozeye is a technology platform that lets a person who wants to see something remotely (a "Client") connect with an independent person nearby (a "Spotter") who goes to a place and shows it on a live call. Lozeye only provides the app. We do not provide viewings ourselves, we do not direct how a Spotter carries out a task, and we are not a party to any sale, rental or other deal between a Client and a seller, landlord or anyone else (a "Third Party"). In the Arabic version of the app a Spotter is called "وكيل"; that word is only the name of a role in the app, and a Spotter is never anyone's legal agent or representative.

2. Eligibility and your account

You must be at least 18 years old, able to make a binding contract, and in the United States to use Lozeye. You may have only one account. It is personal and may not be shared, sold or transferred. Keep your phone and sign-in codes secure; you are responsible for everything done through your account. The information you give us, including your name, date of birth and phone number, must be true and kept up to date. Where the law allows, we may verify information and refuse, limit or close any account.

3. A viewing is a visual opinion only

A viewing is a live visual description of what a Spotter sees and hears at that moment. It is not a professional assessment, appraisal, valuation, test, survey, authentication or official evaluation of any kind, and it is not a guarantee or warranty of the condition, quality, authenticity, ownership, legality, safety or value of anything. Spotters are ordinary people, even when they have experience in a field, and they can miss or misunderstand things. Any decision to buy, rent, pay or act is yours alone. Before an important decision, use a licensed professional where one is needed and confirm the facts yourself.

4. Spotters are independent

Spotters are independent contractors who decide whether, when and how to accept tasks. They are not employees, partners, joint venturers or agents of Lozeye, and they are not the legal agents of Clients. Lozeye does not supervise Spotters, does not promise that a Spotter will be available, and does not run background checks unless the app clearly says so. You are responsible for your own judgment about the people you deal with.

5. Prohibited tasks and conduct

You may not request, accept or carry out any task on the Prohibited tasks list, and you must follow the law and the instructions in the app. Among other things, you may not: watch, follow or record a person without their knowledge; involve minors; enter private property without the permission of its owner or the person in charge; pay, receive or carry money, deposits or items for anyone; sign anything or act as anyone's legal representative; drive vehicles or operate heavy machinery; do anything dangerous; harass, threaten or discriminate against anyone; commit or help with fraud; or move a task, a payment or contact outside the app to avoid fees or protections. If we believe these rules or the law were broken, we may cancel tasks, remove content, restrict or close accounts, keep evidence and cooperate with the authorities.

6. Permission from sellers, and recorded calls

Calls in Lozeye are recorded (audio and video) for safety, quality and resolving disputes, and the app tells both users before a call starts. By joining a call you agree to it being recorded. Some states require the consent of everyone who is recorded. The Client must make sure that the seller or the person in charge of the place knows a Spotter is coming and agrees to the viewing and to the recording. The Spotter must tell anyone present that the call is recorded before showing them. If someone does not agree, do not record them: end the call or turn the camera away. You are responsible for following every privacy, recording and property law that applies to you.

7. Safety and emergencies

Meeting strangers, traveling and visiting places carry risks, including injury, damage to property, theft and fraud. You accept these risks and are responsible for your own safety and decisions. Leave any situation that feels unsafe. Lozeye is not an emergency, security or protection service: in an emergency, call 911 first. Safety tools in the app, such as sharing your location or canceling for a safety reason, are offered as a courtesy and may not always work.

8. Prices, holds and payments

Prices, the reserve for extra time, extra-minute rates and fees are shown in US dollars in the app before you confirm a request. When you send a request, we place a hold on your card for the price plus a reserve for extra time. When the task ends we charge only what is owed (the price, any extra minutes you chose and any cancellation fee) and release the rest; your bank decides how quickly a released hold disappears. Payments are processed by Stripe, Inc., and your use of payments is also subject to Stripe's terms. Lozeye does not store full card numbers. You authorize us to charge your payment method for every amount you owe under these Terms. Spotters are paid their share through Stripe as described in the Spotter Agreement. Lozeye collects payments from Clients as each Spotter's limited payment collection agent, so a Client's payment to Lozeye counts as payment to the Spotter. Taxes may apply.

9. Task time, extra time and scheduled tasks

Before the Spotter arrives, the Client and the Spotter can chat but cannot call. The task starts when the Spotter arrives within the distance of the task place shown in the app (half a mile at launch), as measured by our servers from the Spotter's phone location: from that moment calls open, the task time runs on the clock whether or not a call is in progress, and the price the Client chose is final. Every task has a maximum lifetime shown in the app. A scheduled task never starts before its start time. When the time runs out, the Client may buy extra minutes at the rate shown or end the task. For a scheduled task, the card hold is placed before the start time as shown in the app; if the hold fails and is not fixed in time, the scheduled task may be canceled.

10. Cancellations

Canceling before any Spotter accepts is free. After a Spotter accepts, the app shows before you confirm how long canceling stays free and what it costs afterward; that fee covers the time and costs the cancellation causes. After the task has started (see section 9), the Client can no longer cancel it: the Client can end the task, and the full price is charged. Spotters who cancel accepted tasks may receive fewer requests or account limits. A cancellation for a real safety reason is free and is reviewed by our team; misusing it may lead to warnings or account limits.

11. Ratings, reports and disputes

After a task, users may rate each other. Ratings must be honest and about the task. You can report a user, or open a dispute about a task from My tasks within the time shown in the app. Our team may review the task history, the chat, location records made during the task and the call recordings, and may refund part or all of the amount from the Spotter's share, or decide that no refund is due. Our decision on a refund in the app is final for the amounts handled in the app, but it does not limit any legal rights you have against the other user. If you file a chargeback with your bank instead of using the dispute process, we may share the task records with the bank and with Stripe and may restrict your account while the chargeback is open.

12. Your content and our license to use it

You keep ownership of the content you provide, such as photos, messages, profile information and what appears in calls ("Your Content"). You give Lozeye a worldwide, non-exclusive, royalty-free license to host, store, copy, process, translate, display and share Your Content as needed to run, protect and improve Lozeye, to handle safety matters and disputes, and to follow the law, for as long as we keep it under the Privacy Policy. You promise that you have the rights needed to provide Your Content and that it does not break the law or anyone's rights. We may remove content at our discretion.

13. Messages, translation and automated tools

Chat messages and requests may be translated automatically and checked automatically for signs of prohibited activity, such as requests to pay outside the app. Translations and automated checks can be wrong, so do not rely on them for important decisions. Messages, calls and payments must stay inside the app.

14. Notifications, text messages and location

We send sign-in codes by text message (SMS), and service notifications by push notification and email. Message and data rates may apply, and message frequency varies. Sign-in codes are needed to use your account; you can turn off other notifications in your phone settings or in the app. When you use the map or act as a Spotter, the app uses your location as described in the Privacy Policy; a Spotter who switches on Available shares their location in the background until they switch it off. From the moment a Spotter accepts a task until it ends, the Client of that task sees the Spotter's live location on a map; Spotters agree to this before accepting tasks, and it stops by itself when the task ends. Marketing messages are sent only if you agree, and you can turn them off at any time in Settings.

15. Our intellectual property

Lozeye, its name, logo, design, software and content (other than Your Content) belong to us or our licensors and are protected by law. We give you a limited, personal, revocable, non-transferable license to use the app for its intended purpose under these Terms. You may not copy, modify, reverse engineer, scrape, resell or misuse the app, interfere with its security, or access it with bots or other automated means. If you send us feedback or ideas, we may use them freely without any obligation to you.

16. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, LOZEYE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND AVAILABILITY. WE DO NOT WARRANT THE CONDUCT OF ANY USER OR THIRD PARTY, THE QUALITY OR RESULT OF ANY VIEWING, OR THAT THE APP WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. Some states do not allow certain disclaimers, so some of them may not apply to you.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) LOZEYE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES; FOR LOST PROFITS, REVENUE, DATA OR GOODWILL; OR FOR PERSONAL INJURY OR DAMAGE TO PROPERTY CAUSED BY THE CONDUCT OF ANY USER OR THIRD PARTY, EVEN IF TOLD THEY WERE POSSIBLE; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO LOZEYE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID THROUGH LOZEYE FOR THE TASK THAT GAVE RISE TO THE CLAIM OR ONE HUNDRED US DOLLARS (US$100). These limits apply to every theory of liability, even if a remedy fails of its essential purpose. They do not limit liability that the law does not allow to be limited.

18. Release

Lozeye is not responsible for the acts or omissions of users or Third Parties. To the fullest extent permitted by law, you release Lozeye and its owners, officers, employees, contractors and suppliers from all claims, demands and damages of every kind, known and unknown, arising out of or connected with disputes between you and other users or Third Parties. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You also waive any similar law of any other state.

19. Indemnity

You will defend, indemnify and hold harmless Lozeye and its owners, officers, employees, contractors and suppliers against all claims, losses, liabilities, damages, fines, costs and expenses (including reasonable attorneys' fees) arising out of or related to: your use of Lozeye; Your Content; your breach of these Terms, the Spotter Agreement or the law; your dealings with other users or Third Parties; or your violation of anyone's rights. We may take over the defense of any such claim at your expense, and you will cooperate with us.

20. Arbitration and class action waiver

Please read this section carefully. You and Lozeye agree that any dispute, claim or controversy arising out of or relating to Lozeye, these Terms or any task (a "Claim") will be resolved by final and binding individual arbitration, not in court. Either party may still bring an individual Claim in small claims court, and either party may ask a court to stop the infringement or misuse of intellectual property. The arbitration will be run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before one arbitrator, and may take place by video or phone or in the county where you live. The Federal Arbitration Act governs this section. The arbitrator decides every issue, except that a court decides questions about the class action waiver below and about the scope and enforceability of this section. Before starting an arbitration, the party with a Claim must send the other party a written notice describing it and try in good faith to resolve it informally for 30 days. Fees are paid as the AAA rules provide; for a Claim under US$10,000 that is not frivolous, we will pay your filing fees.

CLASS ACTION AND JURY WAIVER: YOU AND LOZEYE MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING, AND BOTH OF US WAIVE THE RIGHT TO A JURY TRIAL. If 25 or more similar Claims are filed by or with the help of the same lawyers or organizations, they will be handled in batches of up to 50 under the AAA's mass arbitration rules, and the time limits for those Claims are paused while they wait.

Opting out: you may reject this arbitration agreement by sending us a written notice through "Contact us" in Settings, under Help and legal, within 30 days after you first accept these Terms, saying that you opt out of arbitration and giving your name and phone number. Opting out does not change the rest of these Terms. If this section cannot be enforced for a Claim, that Claim will be decided by the state or federal courts in Knox County, Tennessee.

21. Governing law and language

These Terms are governed by the laws of the State of Tennessee and applicable federal law, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 20. Subject to Section 20, the courts located in Knox County, Tennessee have exclusive jurisdiction. These Terms are offered in English, Arabic and Spanish; if the versions differ, the English version controls to the extent the law allows.

22. Suspension and termination

You may stop using Lozeye and delete your account at any time in Settings. Where the law allows, we may suspend, limit or close your account, cancel tasks or refuse service at any time, with or without notice, if we believe you broke these Terms or the law, created risk or legal exposure for us or others, or for any other lawful reason. Amounts owed before termination remain due. Sections that by their nature should survive, including payment obligations, content licenses, disclaimers, limitations of liability, the release, the indemnity and arbitration, survive termination.

23. Changes to Lozeye and to these Terms

We may change, suspend or stop any part of Lozeye at any time. We may update these Terms; for material changes we will ask you to accept the new version in the app before you continue. Changes do not apply to Claims that arose before them, and changes to Section 20 do not apply to Claims we were already notified of. If you do not accept updated Terms, stop using Lozeye.

24. Apple and Google app stores

If you downloaded Lozeye from the Apple App Store or Google Play, these Terms are between you and Lozeye only, not Apple or Google. Apple and Google are not responsible for the app or its content, maintenance or support, for any warranty, or for any claim relating to the app (including product liability, legal compliance and intellectual property claims). If the app fails to meet an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any; to the maximum extent the law allows, Apple has no other warranty obligation for the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm that you are not in a country under a United States government embargo and are not on any United States government list of prohibited or restricted parties.

25. General terms

These Terms, together with the documents they mention, are the entire agreement between you and Lozeye about the app. If any part is found unenforceable, the rest stays in effect and that part is enforced as far as allowed. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our written consent; we may transfer them, including to a company we form or to a buyer of our business. Neither party is responsible for delays caused by events beyond its reasonable control. You agree to receive notices and agreements electronically, in the app, by email or by text message, and that they meet any legal requirement for a writing. Nothing in these Terms creates a partnership, employment, agency or joint venture.

26. Contact

For questions or legal notices, use "Contact us" in Settings, under Help and legal, in the app.